As a general rule we urge you to test the free version of our web service before ordering any premium package. If you experience conversions errors while on a free account, then switching to a paid account may not fix the situation.
If you exceed any of the free tier limitations you will see an explicit offer to purchase one of our premium plans for file conversions and in this case you should give it a try.
Before submitting a refund request, please, get familiar with some common issues and solutions in following categories of our Knowledge Base:
- How to cancel an active subscription?
- File uploading troubleshooting
- File conversion troubleshooting
- Peculiarities of converting certain file types
Generally we will, upon submitted request, issue a refund for any order that have not been used within 30 days of purchase or that has been used, but all converted files ended up with errors. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it.
If you have some successfully converted files in your account, please, well justify your refund request.