The download link for the result files in our system is tightly bound to your IP address, that is why there are few cases when you can get 403 Forbidden error while trying to download your result files:
- If you use our web-based file conversion or text recognition service at the time you click on the Download button, you have to have the same IP that you had when you open the page or started the file conversion. These means that you can't share download link with other persons (another IP) and if you don't have a static IP you may reload the page (F5) and click on download button again. Your files are preserved upon page reloading (if you didn't disable the cookies in your web-browser).
- If you use our CLI or API file conversion service - you must have the same IP throughout the entire conversion process or at least at the time you query the file status.