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  1. Convertio Help Center
  2. General

General

Start exploring our knowledge base from this section. Here you will learn how to perform file conversions, how to login into your account and whether you need to register an account at all.

General FAQ

  • How to perform file conversions?
  • How to perform text recognition (OCR)?
  • Why am I seeing a 403 Forbidden error?
  • What is "conversion minute"?
  • How can I get phone support?

My account

  • How to register a new account?
  • How to log into my account?
  • How to delete an account?
  • Can I use one account on different machines simultaneously?

Privacy FAQ

  • File retention policy and privacy concerns
  • How to disconnect Convertio from Google Drive, Dropbox and Facebook?
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