First of all, check out our article about File uploading progress stuck and make sure you have perofrmed all recommendations from this article. If you are sure that nothing applies to you, please, go forward and read this article.
We offer an online service, it means, that files have to be uploaded from your local device to our conversion hosts in order to be converted.
Usual conversion workflow is described in this article. As you can see there are uplaoding and converting stages.
During this uploading stage you will see percents growing up from 0% to 100%. Depending on your file size this step may take a long time and this time depends completely on the upload bandwidth of your internet service provider. (Not download bandwidth, but upload one). Unfortunately we don't have any influence on uploading stage as the time spent for file uploading depends on the file size and the upload bandwidth of your Internet Service Provider.
So, you may stumble upon slow uploading stage progress if you have a big file and trying to convert this big file from your local device.
The converting stage usually does not require a lot of time - matter of seconds or minutes.
Example from the real life:
Say, you have download and upload rate = 100 mbit per second / 10 mbit per second.
So you can upload files in the internet with a speed = 10 megabit/second = 1.25 MegaBytes/second = 75 MegaBytes/minute = 4.4 GigaByte/hour.
So, with this upload bandwidth in this particular case it will take 1 hour to upload a 4,4 GB movie (DVD size) onto conversion server.
- We located in Germany, so you may check your upload bandwidth to any Germany host at this SpeedTest website, which will give you an estimation of your upload bandwidth.
- We may recommend you to upload your files to Google Drive or Dropbox and choose them from these cloud services - this will lead to very fast conversion.
- Follow additional recommendations from File uploading progress stuck article.